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This page sets out the rules that apply when you use gxgxvip — your rights over your account, how we handle your data, and where this policy applies. Availability depends on local law and is limited to eligible regions where access is permitted.
These terms apply each time you access your account, complete a transaction or submit a support request through gxgxvip. When you deposit via Maya or InstaPay, those transactions are processed subject to the payment network's own conditions alongside ours — both sets of terms apply simultaneously, and neither overrides the other. We do not claim jurisdiction beyond what local law in the Philippines permits. If a provision here conflicts with applicable local regulation, local law takes precedence for users in that region. We review and update this policy when the platform, our services or the regulatory environment changes. The current version is the one shown on this page; older versions are not in effect unless we say otherwise in writing. If you created your account before this version was published, the terms that were in effect at sign-up covered that period, and this version applies from the date shown at the top. Where a section of this policy depends on action by you — such as submitting a correction request or withdrawing consent — we will process it within the period stated in the relevant section below. Using any gxgxvip service after an update constitutes acceptance of the revised terms.
Deposits and withdrawals via Maya are subject to both gxgxvip account terms and Maya's own network conditions. Both apply at the same time.
InstaPay transfers follow BSP clearing rules as well as our transaction policy. Your account wallet reflects the cleared amount once both layers confirm.
GCash transactions into your account wallet are covered by GCash's user agreement and by our deposit policy. Check your wallet balance after transfer to confirm settlement.
Not every action on or near the platform falls under the same set of rules. The table below clarifies what sits inside this policy, what sits outside it and how the boundaries work in practice so you know exactly where to direct a question or dispute.
Login sessions, password resets, wallet balances and account closure requests are fully inside this policy. Any dispute about access should be raised through our support channel using the contact paths in the section below.
Deposits and withdrawals processed through Maya, InstaPay or GCash are covered by this policy for our platform layer. The payment network's own rules cover the transfer layer — both apply, and we cannot override the network's conditions.
Game content delivered by studios — including titles in our lobby — is licensed for display. Our policy covers how that content is presented to you; the studio's own licensing terms govern the game software itself and any mechanics within it.
Links to external sites, third-party tools and payment networks referenced on this platform are outside the scope of this policy once you leave our environment. We do not control third-party privacy or data practices beyond our own platform boundary.
Your account is the primary place to exercise the rights this policy describes. You can review your transaction history — including Maya, InstaPay and GCash deposits — directly from the wallet section after login. If a record looks incorrect, the correction process starts with a support ticket: describe the specific transaction date, amount and payment method involved, and our team will check it against the platform record. You cannot correct a cleared payment-network transaction unilaterally, but you can request that we review the platform-side record and update it if our data is wrong. For account details — email address, contact number, display name — changes are made through the account settings section; some fields require identity verification before the update takes effect, and the verification steps are shown on-screen when you attempt the change. If you want to know exactly what data we hold about your account, submit a request to our support team using the contact path shown in the support section below. We aim to respond within the period stated in applicable local data regulations.
Transaction history, wallet movements and account activity logs are visible in your account after login. The records shown there are the platform's source of truth for any query you raise with support.
Update your email address, contact number or display name in account settings. Fields that require identity verification will prompt the required steps on-screen before the change is saved.
Submit a support ticket naming the specific policy section you are asking about. Include your account identifier and, for transaction queries, the payment method and approximate date so the team can locate the correct record.
To know what account data we hold, contact our support team directly. We process data-access requests in line with applicable Philippines data privacy requirements and will confirm receipt once your request is logged.
For any question about this policy — your rights, a data request, an account record correction or a transaction dispute — use one of the contact paths below. Have your account identifier and the relevant details ready before you reach out; it allows the team to locate your record without a back-and-forth delay.
Open live chat from your account dashboard to reach a support agent directly. For policy queries, describe the specific section or issue so the agent can route it to the right team without delay.
Send policy questions, data requests or formal disputes to our support email. Include your account email address and a clear description of the issue. Email is the recommended path for written records.
The help center in your account contains policy summaries, common account-correction steps and a direct link to submit a support ticket. Check it first — many account and policy questions are answered there without needing to wait for an agent.
Our approach to data, cookies and account security is built around giving you visibility and control, not locking information away. Here is how each area works in practice.
Account data — including deposit records for Maya, InstaPay and GCash — is stored on our platform and used only to operate your account and process your transactions. We do not sell account data to third parties. Retention periods follow applicable Philippines data privacy regulations, and records are held only as long as legally or operationally required.
We use cookies to keep your session active, remember your login state and understand how pages in the account are used. No third-party advertising cookies are placed through our core account pages. You can review and clear cookies through your browser settings at any time, though clearing session cookies will log you out.
Your account is protected by password authentication and, where enabled, a second verification step. We do not ask for your password via chat or email — any message requesting it is not from us. If you suspect your account has been accessed without your knowledge, change your password immediately and contact support.
To request a change to how your data is handled — including withdrawal of consent where applicable — submit a request through the support email path. The team confirms receipt and processes the request within the period required under applicable regulations. The current policy version shown on this page is always the one in effect.
These are the questions we receive most often about the legal terms that apply to your account on gxgxvip. If your question is not answered here, use the support contact paths in the section above.
This policy applies to accounts accessed through gxgxvip in regions where access is permitted under local law. Availability depends on local regulation in the Philippines. If access is restricted in your area by local law, this policy still covers any account data we hold from your prior activity.
Yes. Submit a data-access request to our support team by email, including your registered account email address. We will confirm receipt and respond within the period required under applicable Philippines data privacy regulations. No special form is needed — a clear written request is sufficient.
Transaction records — including deposits made via Maya, InstaPay or GCash — are retained for the period required by applicable financial and data regulations even after account closure. You may request a summary of those records before closing your account by contacting support.
Our policy covers the platform-side handling of those transactions — how we record, store and display them in your wallet. The payment networks' own terms cover the transfer layer. Both sets of terms apply simultaneously. For a network-side dispute, contact Maya or InstaPay directly.
For most account details — contact number, display name — use the settings section after login. Fields that require verification will prompt the steps on-screen. For a record correction that is not accessible in settings, raise a support ticket with the specific field and the correct value you are requesting.
Change your password immediately through account settings, then contact support via live chat or email to report the incident. Include the approximate date and any transaction you did not authorise. Do not share your password with anyone, including anyone claiming to be support — we will never ask for it.